TurningTrade · Help Center · Connection & data
Market data entitlements, symbols and expiries
Why a symbol can be empty, delayed or different from the contract you expected.
Data entitlements
An entitlement opens per exchange, not per product
What a missing entitlement looks like
Real time, delayed and history
Delayed data is a trap of form, not content
How a symbol is written
Why the exchange is part of the symbol
A symbol you are not subscribed to receives nothing at all
Tick size, tick value, currency
Not all twelve months trade
Choosing the right expiry
Rollover timing
What a source declares it can serve
Why a symbol stays empty
Why two views disagree
Quick diagnosis